Refund Policy

Effective Date: August 20, 2024

Last Updated: March 13, 2025

Thank you for choosing GPTGENI, operated by OMNIORBIT LLP (“Company,” “we,” “our,” or “us”).

We value our customers and want to provide transparency regarding refunds. Please read this Refund Policy carefully before making any purchase on www.gptgeni.com.

1. Digital Products & Services

• All purchases of digital products, subscriptions, or credits on GPTGENI are non-refundable once the order is processed.
• Because our products are instant access and digital in nature, we cannot issue refunds after delivery, except where required by law.

2. Subscription Services

• If you have purchased a subscription plan, you may cancel it at any time.
• Cancellations will prevent future billing, but no refunds will be provided for the current billing cycle.
• You will continue to have access to your plan until the end of your paid term.

3. Exceptional Circumstances

We may consider refund requests in limited cases such as:

• Duplicate payment (you will be refunded the extra charge).
• Technical issues where the service was not delivered and our support team cannot resolve the problem.
• Unauthorized transactions if reported promptly and verified.

Refund approvals in such cases are at the sole discretion of OMNIORBIT LLP.

4. How to Request a Refund

To request a refund (in the exceptional cases above), please contact us within 7 days of purchase at:

📧 [email protected]

Include the following details:

 

• Full name
• Order number
• Payment method
• Reason for refund request

5. Processing Time

• Approved refunds will be processed within 7–14 business days.
• Refunds will be credited back to your original payment method.
• Processing times may vary depending on your bank or payment provider.

6. Chargebacks

If you initiate a chargeback through your bank or payment provider, your access to GPTGENI may be suspended or permanently terminated. Please contact us first to resolve any issues.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a new “Last Updated” date.

8. Contact Us

For any questions regarding this Refund Policy, please contact:

📧 [email protected]

🏢 OMNIORBIT LLP

Office 9140, 182-184 High Street North, East Ham,

London, United Kingdom, E6 2JA

🌐 www.gptgeni.com